Privacy Policy

ACIES ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Service").

This policy complies with:

• Ghana Data Protection Act, 2012 (Act 843)
• General Data Protection Regulation (GDPR) for EU users
• Electronic Transactions Act, 2008 (Act 772)
• International data protection standards

We use your information for the following purposes:

• Process and fulfill your orders
• Communicate with you about orders, products, and promotions
• Provide customer support and respond to inquiries
• Improve our Service and user experience
• Personalize your shopping experience
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations under Ghanaian law
• Analyze trends and user behavior

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Contract Performance

  Processing necessary to fulfill our contractual obligations (e.g., processing orders)

• Consent

  Where you have given explicit consent (e.g., marketing communications)

• Legal Obligation

  Compliance with applicable laws and regulations

• Legitimate Interests

  For our legitimate business interests, provided your rights do not override these interests

We do NOT sell your personal information.

We may share your data with:

• Service Providers

  Payment processors, shipping companies, IT services (under strict data processing agreements)

• Legal Requirements

  When required by law, regulation, or legal process

• Business Transfers

  In connection with a merger, acquisition, or sale of assets (you will be notified)

• With Your Consent

  We may share data for other purposes with your explicit consent

We implement industry-standard security measures to protect your personal data:

• SSL/TLS encryption for all data transmissions
• Secure payment processing (PCI DSS compliant)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures
• Compliance with Cybersecurity Act, 2020 (Act 1038)

Under the Ghana Data Protection Act and GDPR, you have the following rights:

• Right to Access

  Request a copy of your personal data we hold

• Right to Rectification

  Request correction of inaccurate or incomplete data

• Right to Erasure

  Request deletion of your personal data ("Right to be Forgotten")

• Right to Restrict Processing

  Request that we limit how we use your data

• Right to Data Portability

  Receive your data in a portable, machine-readable format

• Right to Object

  Object to processing based on legitimate interests or direct marketing

• Right to Withdraw Consent

  Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at customerservice@acies.store

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your shopping cart
• Analyze site traffic and performance
• Personalize content and recommendations
• Improve security and prevent fraud

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

We retain your personal data only as long as necessary:

• Account Data

  Retained while your account is active + 2 years

• Order Data

  Retained for 7 years (tax and legal requirements)

• Marketing Data

  Retained until you unsubscribe or request deletion

Your data may be transferred to and processed in countries outside Ghana. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Binding corporate rules for intra-group transfers

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Email notification
• Prominent notice on our website
• Updating the "Last updated" date